Customer Service


At Chairs & Beds Direct, we are extremely proud of our products and the high level of service we provide, thanks to many years’ experience in the industry.


Our Customer Charter ensures that we will supply you with the best and most suitable product for your needs.


However, in effort to ensure total peace of mind, we have arranged a fully insurance-backed 5-year warranty, which is offered on all mechanised items you purchase.


We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.


To ensure that we can put things rights as soon as we possible, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.


Immediately after completion of any works or delivery, please inspect your product to ensure that everything has been carried out to our usual high standards.


In the unlikely event that there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 0800 808 6868, email us at or write to us at:


Calverley Street
Tunbridge Wells
Kent TN1 2BZ

0800 808 6868

We aim to respond within 5 working days of receiving your complaint and where possible, we will provide you with a date to remedy any issues raised.