We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
On the day of delivery, it is your responsibility to ensure that the delivery team can gain easy access to the room that the furniture is going into and that the area you want the furniture placed in is cleared.
An event outside our control means any act or event beyond our reasonable control.
Our obligations under these terms will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control
You may cancel the contract if an event outside our control takes place and you no longer wish us to provide the goods.
Delivery of your furniture order shall be completed when we deliver the furniture to the address you gave us and it will become your responsibility from that time. You may want to contact your insurance provider to ensure that the products are included within the scope of your home and contents insurance policy. You own the product once we have received payment in full.
To make sure you are completely satisfied with your items, the delivery team will ask you to sign for receipt of your furniture after it has been installed.
If no one is available at your address to take delivery on the date and at the time notified to you, then we will leave you a note that the goods will be returned to our warehouse. In which case, you should contact us to re-arrange delivery. We may charge a re-delivery fee of £50+VAT at our discretion in these circumstances.
If you require an item urgently or by a certain date we recommend that you contact us as for stock availability. If for some reason we are unable to meet your required delivery date, we will inform you of this and await your instructions.
Please allow for longer delivery times during the Easter, Spring Bank and Christmas periods due to factory holidays.
We hope you are happy with your order, but if, for any reason you need to exchange or return an item to us, please notify us immediately by contacting us on 0800 808 6868 or by email at email@example.com stating why you wish to return the goods and we will arrange for a collection of goods. You may be responsible for the collection costs of £50+vat per item of furniture.
We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation). All we ask is that tell us within 14 days and return your items to us in perfect condition and with their original packaging within 30 days from which you bought them.
All mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. All mattresses, mattress protectors, pillows and personal hygiene products that have been unsealed will be deemed as having been used and therefore cannot be returned for any reason and are not eligible for refund unless they are faulty or damaged.
Items treated with an aftercare product will be deemed to have been accepted by you and will not be able to be cancelled or returned.
This does not affect your legal rights as a consumer if such goods are faulty or not as described.
If you are uncertain whether your item can be returned, please call us on 0800 808 6868 between 09:00am and 17:00pm Monday to Friday.